Ordering and Account Questions
How do I create a customer account?
You can create an account at https://account.masonrydirect.com.
Can I place a wholesale or bulk order?
Yes! Visit https://www.masonrydirect.com/apps/shop to place wholesale or bulk orders.
How do I request a quote for a project?
You can email sales@masonrydirect.com, call (833) 246-3900, or use the Request a Price Quote tool on our homepage.
Can I save or reorder past orders easily?
Yes, you can quickly reorder at https://www.masonrydirect.com/apps/shop/reorder.
Do I need a business account to buy materials?
No account is required to purchase materials. Having an account, however, gives you access to exclusive deals and industry insights.
Pricing and Payments
How do I get pricing for large projects?
Email sales@masonrydirect.com, call (833) 246-3900, or use the Request a Price Quote tool on our homepage.
What payment methods do you accept?
We accept credit cards, ACH, and Net 30 credit terms (pending account approval).
Can I set up credit terms or pay with a card?
Yes, both options are available.
Are there discounts for bulk or repeat orders?
Yes, we offer discounts for bulk and repeat orders.
Products and Technical Support
Can you provide technical specifications or installation guides?
Yes, we provide technical specs and installation guides for all our products.
How do I know which stone, anchor, or flashing to use?
Contact our sales team for assistance reviewing your specs and selecting the right product for your project.
What types of masonry materials do you sell?
We offer residential and commercial anchoring systems, drainage systems, architectural products, specialty masonry products, tools, and stone accessories like shims and anchors.
Are your products compatible with my current project?
Contact sales to confirm compatibility. We work with multiple manufacturers to ensure accurate product information.
Who do I contact for product advice or technical questions?
Call us at (833) 246-3900 for expert guidance.
Shipping and Freight
Do you ship to job sites?
Yes, we ship to commercial, residential, and job site addresses. Please provide the job site name to avoid delivery issues.
Can I schedule a delivery time?
Pallet shipments: Contact the carrier to schedule a delivery window.
Parcel shipments: Scheduling is not available.
Do you offer free freight?
Yes, we offer free freight on orders over $1,500.
How long will my order take to arrive?
Most orders deliver within 1-2 weeks, though some may arrive sooner. We ship from multiple warehouses nationwide, so lead times can vary. Contact sales@masonrydirect.com or (833) 246-3900 for exact lead times.
Returns and Issues
What is your return policy?
View our full return policy here.
What do I do if my order is damaged or incorrect?
Sign for damaged items upon delivery and contact sales immediately.
How do I track my order?
Track your orders at https://account.masonrydirect.com/orders.
Resources
Do you have resources for contractors or masonry professionals?
Yes, you can request our product catalog by contacting sales.